Lorelit

Lorelit Support

Last updated: September 23, 2026

Contact us

The fastest way to reach us is email:

Lorelit is operated by Honoululu Inc., 3524 Silverside RD STE 35B, Wilmington, DE 19810, United States.

When you write to us, include the email address on your account, your device model and app version, and a description of what happened. Screenshots help. Please do not send passwords, verification codes, or payment-card numbers — we will never ask for them.

We aim to respond within a few business days.

Common topics

Account and sign-in

Lorelit supports sign-in with Apple, Google, or email, depending on platform and version. If you lose access to a sign-in method, contact support from any mailbox and tell us the account email or the provider you used; we will verify ownership before making changes.

Purchases, subscriptions, and credits

Purchases made through the app are processed by the app store on your device. To manage or cancel a subscription, use your device's subscription settings (on iOS: Settings → your name → Subscriptions). Refunds for app-store purchases are decided by the store under its own policies, but contact us if a purchase did not deliver its credits or subscription status — include the account email and the approximate time of the purchase so we can reconcile it.

Deleting your account and data

You can request deletion of your account and the data we store on our servers by emailing help@lorelit.me from the address on the account. Conversation history stored only on your device is removed by deleting the app or clearing its data. Some records, such as transaction and fraud-prevention logs, may be retained as required by law and described in our Privacy Policy.

Reporting content or users

In the app, long-press any message to report it, and block a creator from Profile → Blocked creators. You can also email help@lorelit.me with a link or screenshot identifying the content. See our Content Policy for what is prohibited and how we handle reports.

Email develop@honoululuai.com with: the protected work or right, the allegedly infringing material and where it appears, your contact details, and the basis for your authority to report it. We may request further declarations required by the applicable procedure.

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